The Effects of Waiting Time on Service Satisfaction

Author: Glen H. Brodowsky

Professor Glen H. Brodowsky (California State University, San Marcos ) discusses his published research on the effects of waiting time on service satisfaction across three cultures.

Presentation of Research Results (Video & Audio):

This presentation was given at National Cheng Kung University's IMBA program. 

Length: 41 minutes.

Category: Research Videos

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